Frequently Asked Questions

We welcome applications from individuals with a range of qualifications and experience in the healthcare and support services industry. Specific requirements may vary depending on the role, but we generally look for relevant certifications and demonstrated experience in caregiving or related fields. 

At Tess, we empower our staff by providing them with the flexibility to control their own availability through our user-friendly app. Staff can easily update their availability, preferences, and desired shift times directly on the app, giving them greater control over their work schedule. Our scheduling team works diligently to match support workers with clients based on their availability and preferences, ensuring a seamless and efficient scheduling process for everyone involved. 

Tess is committed to the ongoing professional development of our staff. We offer comprehensive training programs, mentorship opportunities, and access to resources to help all staff enhance their skills and knowledge. 

The safety and well-being of our staff are paramount at Tess. We have strict policies and procedures in place to promote a safe working environment, including risk assessments, safety training, and access to personal protective equipment. 

Tess values the growth and development of our staff and offers opportunities for career advancement and progression. We encourage staff to pursue further education and training and provide support for career development goals. 

At Tess, we understand that travel time between services is an integral part of a support worker's day. That's why we compensate our staff for their travel time between services, in addition to providing a kilometre reimbursement for any travel expenses incurred. Our payroll team ensures that staff are fairly compensated for all hours worked, including travel time, and are available to address any questions or concerns regarding compensation promptly. 

Staff at Tess have access to a dedicated support team that is available to assist with any questions, concerns, or issues that may arise while on the job. Our support team is committed to providing prompt and helpful assistance to ensure staff feel supported and valued. 

Tess fosters a positive work culture and team environment through regular communication, team-building activities, and recognition programs. We believe in the importance of collaboration, respect, and mutual support among our staff members.