Frequently Asked Questions

Tess offers a wide range of services including personal care, domestic assistance, transportation, social support, nursing services, allied health services, home maintenance, and home modifications to name a few.

Yes, we offer 24/7 home care services to ensure that your clients receive the care they need, whenever they need it.

We have a rigorous recruitment process that includes thorough background checks, interviews, and reference checks, all in strict accordance with the Aged Care Quality and Safety Commission and the NDIS Quality and Safeguards Commission. Additionally, we provide ongoing training and support to our support workers to ensure they meet the highest standards of care. 

We take into account the specific needs and preferences of each of your clients, as well as the skills and qualifications of our support workers. Our matching process ensures that your clients receive personalised care from our support workers who are best suited to meet their needs. 

Partnering with Tess allows providers to access reliable support workers, streamline recruitment processes, and focus on delivering exceptional care to their clients. Additionally, our partnership plans offer cost savings and dedicated support from our team. 

We have a dedicated scheduling team that manages the coordination of services and ensures that support workers are assigned to clients based on their availability and the specific requirements of each service.  

Tess has strict policies and procedures in place to protect the confidentiality and privacy of our clients. All support workers are required to adhere to these policies and undergo training on confidentiality and privacy practices. 

We take concerns and complaints very seriously and have processes in place to address them promptly. Clients can contact our customer support team to report any issues, and we will work to resolve them in a timely and satisfactory manner. 

 You can contact us through our website or give us a call to request more information or schedule a consultation. Our friendly team will be happy to assist you with any questions you may have and guide you through the process of getting started with Tess.